At Feralyn, we are committed to providing high-quality document signing services. Your satisfaction is important to us, and we strive to ensure that our services meet your expectations.
This Refund Policy outlines the conditions under which refunds may be issued for our services. Please read this policy carefully before using our services.
By using our services, you agree to the terms and conditions of this Refund Policy.
Refunds may be issued under specific circumstances, such as technical issues that prevent you from using our services as intended.
To be eligible for a refund, you must notify us of the issue within 30 days of the initial purchase date.
We reserve the right to assess the validity of refund requests on a case-by-case basis and may require additional information to process your request.
To request a refund, please contact our customer support team with your order details and a description of the issue you are experiencing.
Our team will review your request and determine if you are eligible for a refund. If approved, the refund will be processed within 7-10 business days.
Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Certain services may be non-refundable, including but not limited to custom integrations, premium support, and one-time setup fees.
Services that have been fully utilized or consumed, such as completed document signings, are generally not eligible for refunds.
We will clearly indicate any non-refundable services at the time of purchase, and by purchasing such services, you acknowledge and agree to their non-refundable nature.
If you wish to cancel a subscription, you may do so at any time through your account settings on our platform.
Cancellations will take effect at the end of the current billing cycle, and you will not be charged for subsequent periods.
We do not offer pro-rated refunds for subscription cancellations. Access to premium features will continue until the end of the current billing cycle.
If you initiate a chargeback or dispute with your payment provider, we may suspend your account while the issue is resolved.
We encourage you to contact our customer support team before initiating a chargeback, as we can often resolve issues more quickly and efficiently.
Unauthorized chargebacks may result in the permanent suspension of your account and denial of future services.
We may update this Refund Policy from time to time to reflect changes in our practices and services.
We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
Your continued use of our services after the changes take effect constitutes your acceptance of the revised Refund Policy.
This Refund Policy is governed by and construed in accordance with the laws of the jurisdiction in which Feralyn is headquartered.
In the event of any disputes arising out of or relating to this policy, the parties shall seek to resolve the matter amicably through good faith negotiations.
If a resolution cannot be reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association or equivalent organization.